Refund and Returns Policy

1. Return Eligibility

You may request a return if:

• The item is damaged or defective upon delivery.
• You receive the wrong product.
• The product is returned in its original condition with all tags, packaging, and invoice.

Products must be returned within 7 days of receiving your order.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized jewellery.
• Products damaged due to misuse or improper handling.
• Items returned without original packaging or invoice.
• Products showing signs of wear or alteration.

3. Refund Policy

Once we receive and inspect the returned product:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method.
• Shipping charges are non-refundable unless the return is due to our error or a damaged product.

4. Exchange Policy

We offer exchanges for:

• Damaged or defective products.
• Incorrect items delivered.

Exchange requests must be made within 7 days of delivery, subject to product availability.

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery.
• Share clear photos or videos of the product and packaging.
• Our support team will review your request and provide a suitable resolution.

6. Return Process

To initiate a return:

1. Contact our customer support.
2. Provide your Order ID and reason for the return.
3. Follow the return instructions provided by our team.
4. Securely pack the product in its original packaging before shipping.

7. Cancellation Policy

• Orders may be cancelled before they are shipped.
• Once an order has been dispatched, cancellation requests cannot be accepted.

8. Shipping Charges

• Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.
• Original shipping charges are non-refundable except in cases where the error was on our part.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us:

NityaSumangali Jewellery

📍 Address: 45b/35, KKP Kovil Street, Rasipuram Pattanam, Namakkal