Delivery Options Overview

At Nitya Sumangali, we ensure that every antique jewellery piece is carefully packed and securely delivered to your doorstep. We partner with trusted courier services to provide safe, timely, and reliable delivery across India. From the moment you place your order until it reaches your hands, we keep you informed every step of the way.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at your door step

Exchange or Return of Goods

At Nitya Sumangali, customer satisfaction is our priority. We carefully inspect every antique jewellery piece before dispatch. Please read our Exchange & Return Policy carefully before placing your order.

Exchange Eligibility

We offer exchanges only in the following cases:

  • You received a damaged product.
  • You received an incorrect item.
  • The product has a manufacturing defect.

Exchange requests must be raised within 48 hours of receiving the order.

Return Eligibility

Returns are accepted only if:

  • The wrong product was delivered.
  • The product is damaged during transit.
  • The product has a verified manufacturing defect.

All return requests are subject to inspection and approval by our quality team.

Mandatory Unboxing Video

To process any exchange or return request, customers must record a continuous unboxing video while opening the package.

The video must:

  • Begin before opening the sealed package.
  • Clearly show the shipping label and outer package.
  • Capture the complete unboxing process without any cuts, pauses, or edits.
  • Clearly display the product received and its condition.

Requests without a valid, continuous unboxing video will not be eligible for exchange or return.

Conditions for Exchange & Return

To qualify, the product must:

  • Be unused and unworn.
  • Be in its original condition.
  • Include the original jewellery box, packaging, tags, and accessories.
  • Be accompanied by the original invoice or proof of purchase.
  • Be returned after approval from our customer support team.

Items Not Eligible

The following items cannot be exchanged or returned:

  • Customized or personalized jewellery.
  • Products showing signs of use, damage, or alteration by the customer.
  • Items returned without original packaging or invoice.
  • Requests made after 48 hours of delivery.
  • Claims submitted without a valid unboxing video.

Refund Policy

If a return request is approved:

  • The refund will be processed to the original payment method.
  • Refunds are usually completed within 5–10 business days after the returned product passes inspection.
  • Shipping charges are non-refundable unless the error was caused by Nitya Sumangali.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of delivery.
  2. Share your order number.
  3. Submit the continuous unboxing video along with clear photos of the product.
  4. Our team will verify the claim and arrange a replacement, exchange, or refund as applicable.

FAQs

1. Are your jewellery pieces authentic?

 Yes. Every jewellery piece from Nitya Sumangali is carefully crafted and quality-checked before dispatch to ensure excellent craftsmanship and customer satisfaction.

2. How long does delivery take?

Orders are processed within 1–3 business days. Delivery usually takes 2–5 business days within Tamil Nadu and 4–8 business days for other locations across India.

3. Can I return or exchange my jewellery?

Yes. We accept returns or exchanges only for damaged, defective, or incorrect products. Requests must be made within 48 hours of delivery and are subject to our Exchange & Return Policy.

4. Is an unboxing video mandatory?

Yes. A continuous, unedited unboxing video is mandatory for all return or exchange requests. This helps us verify the condition of the package and process your claim quickly.

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5. Can I cancel my order?

Yes. You may cancel your order within 24 hours of placing it, provided it has not been shipped or processed for dispatch.

To request a cancellation, please contact our customer support by phone or email with your Order ID within the 24-hour period.

Once the order has been processed or dispatched, cancellation requests cannot be accepted. Any eligible cancellations will be processed in accordance with our Refund Policy.